Weird and Cringe things you've seen while working in IT - Since everyone is too lazy to make such a thread where IT bros can vent

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The company I work for is far to lax when it comes to what people do with company work stations, laptops, and RDPs. You can do whatever you want as long as it doesn't trigger Defender or is flagged by our networking team.
Hello, fellow co-worker.
Say, does your company ThinkPad also not have a BIOS password?
 
I have to say this. This is deserved and people have to learn how real life works. If you keep falling for scams then consider rope.
It was an elderly guy conned into it, and the scammers were fairly skilled. Not the usual retards you see on the youtube videos. If anyone deserves the rope it's the scammers.
 
It doesn't matter how stupid someone is. It's always the scammers who should get the rope, never their victims.
My friend, You're far too conservative to what must be done to these ghouls.

  1. Scam call centers should be drone strike'd.
  2. Owners of these scam centers should be hanged, drawn and quartered. Preferably in public.
  3. Employees of these scam centers should have their genitals mutilated.

I hate scammers almost as much as predatory IT contractors.
 
Say, does your company ThinkPad also not have a BIOS password?
I've only worked for one company that actually did this. Went so far as to set up a bitlocker system on the harddrive too.

Otherwise it's always been "just format it and link it to the company network". They didn't even have a generic username and password rule set up for before it was joined to the network, so you could type in "StupIdAsS" and "fuckf4c3" as the username and password and none would be the wiser.
 
Having password-protected BIOSes is all nice and dandy until you have an issue where sometimes, on a Dell laptop, the webcam just acks itself. The only way to fix it is to disable and reenable the camera within the BIOS.

I'm happy to say that I've successfully guided most people with this issue. There are multiple ways to reach the BIOS config screen, the most fool-proof one is built in with Windows (hold shift then click on restart).

The only issue I saw were the retard who held the shift lock key, and wondered why it didnt work. I have to go in a roundabout way in order to diagnose this ID 10T error:
- Can you hold the shift key and then restart the PC?
*restarts pc, says rebooting*
- OK, I BOOTED INTO THE LOGIN SCREEN
- Hmm, that's not right... can you tell me what key is to the right of the Shift key?
- IT IS THE LETTER A
- Maam, this is the shift lock key.
- NO IT ISNT
- Okay then, can you tell me which key is to the left of the letter Z?
- IT IS THE BIG ARROW
- Okay, hold the big arrow key and restart the computer
*restarts pc, says please wait*
- OK, NOW IM IN THE BLUE SCREEN
- Awesome, now you click on this and that and...
*call proceeds as usual*
 
Having password-protected BIOSes is all nice and dandy until you have an issue where sometimes, on a Dell laptop, the webcam just acks itself. The only way to fix it is to disable and reenable the camera within the BIOS.

I'm happy to say that I've successfully guided most people with this issue. There are multiple ways to reach the BIOS config screen, the most fool-proof one is built in with Windows (hold shift then click on restart).

The only issue I saw were the retard who held the shift lock key, and wondered why it didnt work. I have to go in a roundabout way in order to diagnose this ID 10T error:
- Can you hold the shift key and then restart the PC?
*restarts pc, says rebooting*
- OK, I BOOTED INTO THE LOGIN SCREEN
- Hmm, that's not right... can you tell me what key is to the right of the Shift key?
- IT IS THE LETTER A
- Maam, this is the shift lock key.
- NO IT ISNT
- Okay then, can you tell me which key is to the left of the letter Z?
- IT IS THE BIG ARROW
- Okay, hold the big arrow key and restart the computer
*restarts pc, says please wait*
- OK, NOW IM IN THE BLUE SCREEN
- Awesome, now you click on this and that and...
*call proceeds as usual*
does the caps lock key literally say "shift lock" on some computers? They've all said capslock or used a symbol on computers I've used
 
does the caps lock key literally say "shift lock" on some computers? They've all said capslock or used a symbol on computers I've used
I assume it does, but even then, I may expect too much off people when I explicitly tell them to NOT use the capslock/shiftlock key.
 
does the caps lock key literally say "shift lock" on some computers? They've all said capslock or used a symbol on computers I've used
Besides the fact that the last computer I think I've seen with an actual Shift Lock key was the Commodore 64, there are people who "learned" to type by using the Caps key instead of the Shift key.
 
Besides the fact that the last computer I think I've seen with an actual Shift Lock key was the Commodore 64, there are people who "learned" to type by using the Caps key instead of the Shift key.
Oh yeah, people who calls because the software rejects their new password. Turns out, they have a odd amount of capital letters, and whenever they switch from uppercase to lowercase, they forget to toggle shiftlock once.
 
Still helping that small community org with their tech issues. For once this issue wasn’t with the person reporting the issue.

Got an email from one of their donors that the transaction fees he’d been charged (having chosen to donate the fees in addition to his base donation — totally optional) were higher than those displayed on-screen. It was only a 30 cent difference and the user wasn’t concerned about the cost but knew this was a website bug worth reporting.

Opened a ticket with the company. Their tech support asked for screenshots from the user to show the bug. “Unfortunately our user wasn’t screen recording while donating, but can you please look into the transaction charge increase?” Couldn’t resist being a bit of a cunt because come the fuck on.

Also I’m beyond sick of the (inaccurately) self-described “techie” in my volunteer life telling me what Gemini says is possible with AI. The guy can’t even accurately describe to me the scenarios he’s referring to but he’s sure it can all be done in less than five minutes with Gemini’s help. I wouldn’t care except I’m sure I’ll soon be asked to do some impossible shit because “Gemini says it’s easy.”
 
It's breathless DEADLINES DEADLINES DEADLINES season! Nevermind that not one single engineer was consulted on these deadlines hallucinated by management and they don't even have their requirements straight, you have to have this DONE by Friday! Oh also completely change how this one fundamental thing...

You know how that all works. My Jeet manager is doing normal Jeet flailing, including the single-braincell behavior we know and despise. Just this morning!
Me: Clearly having an active conversation with another developer in a group chat, which the manager is IN, last message five minutes ago. Talking about a bit of code.
Manager, in a DM: "(Other Dev) posted some code last night, you should look at it and try it out"
So he can -read- a chat conversation, and also just...ignore that I'm one of the two participants. Amazing.

And a bonus today!
We need to execute scripts on remote Windows machines. Security is dragging their feet, reluctant to open the winrm port without the proper ceremony and red tape. There are maybe a dozen scripts that separately use winrm (don't ask, the tech debt here is as hideous as you've ever seen). Jeet has a fantastic idea! Just rewrite them to log in with SSH and do it that way! Uh. Lemme get this straight. You want me to rewrite at least a dozen scripts. To use a different execution method. So that they work now now now. When security is going to make the *old* scripts work, passively, in like 3-5 days, after which we will never need the rewrites again. Amazing how urgent these deadlines are when you're so casually willing to waste developer time.
 
I hate dealing with Dell support.

A workstation kicked the bucket. It's under warranty. But in order to get a replacement, I have to call Dell and deal with their IT department.

"Hallo sar. This is Brian. How can I assist you today?"

"Hey. We're having issues with one of our workstations. As soon as I press the power button, it instantly shuts down. It's under warranty, and we'd like to get a replacement."

"I see, sar. First, can you please tell me what pops up on the monitor when you try turning the PC on?"

"...The PC won't stay on. It instantly shuts down. Nothing shows up on the monitor. I am confident that the CPU i-"

"I see, sar. Can you please remove the ARE EH EM from the PC and put it in a different slot?"

"Ok. That did nothing. I am confident that the C-"

"Ok, sar. Please unplug the PE ES YOU from the motherboard and plug it back in?"

"Do you mean the 20 pin connector? That did nothing. I'm confident t-"

"I see, sar. The problem is with the ARE EH EM. We will send a technician to your workplace. He'll be there in 8 business days."

"...Why can't you send us a replacement? This workstation is under warranty and it'll get here fas-."

"I understand, sar. The technician will arrive in 10 business days."

"10? But you just sa-"

"Thank you for choosing Dell."

*CLICK*
 
I hate dealing with Dell support.

A workstation kicked the bucket. It's under warranty. But in order to get a replacement, I have to call Dell and deal with their IT department.

"Hallo sar. This is Brian. How can I assist you today?"

"Hey. We're having issues with one of our workstations. As soon as I press the power button, it instantly shuts down. It's under warranty, and we'd like to get a replacement."

"I see, sar. First, can you please tell me what pops up on the monitor when you try turning the PC on?"

"...The PC won't stay on. It instantly shuts down. Nothing shows up on the monitor. I am confident that the CPU i-"

"I see, sar. Can you please remove the ARE EH EM from the PC and put it in a different slot?"

"Ok. That did nothing. I am confident that the C-"

"Ok, sar. Please unplug the PE ES YOU from the motherboard and plug it back in?"

"Do you mean the 20 pin connector? That did nothing. I'm confident t-"

"I see, sar. The problem is with the ARE EH EM. We will send a technician to your workplace. He'll be there in 8 business days."

"...Why can't you send us a replacement? This workstation is under warranty and it'll get here fas-."

"I understand, sar. The technician will arrive in 10 business days."

"10? But you just sa-"

"Thank you for choosing Dell."

*CLICK*
This reads like the poo was just reading off of a script. Like he probably had a flowchart with arrows that show him where to go for the next step and the fact that he kept interrupting you meant that he wouldn't know how to respond to your comment and would have went full *ERROR! DOES NOT COMPUTE!*
 
This reads like the poo was just reading off of a script. Like he probably had a flowchart with arrows that show him where to go for the next step and the fact that he kept interrupting you meant that he wouldn't know how to respond to your comment and would have went full *ERROR! DOES NOT COMPUTE!*
He was 100% reading a script. He's probably never seen the inside of a computer.
 
I hate dealing with Dell support.

A workstation kicked the bucket. It's under warranty. But in order to get a replacement, I have to call Dell and deal with their IT department.

"Hallo sar. This is Brian. How can I assist you today?"

"Hey. We're having issues with one of our workstations. As soon as I press the power button, it instantly shuts down. It's under warranty, and we'd like to get a replacement."

"I see, sar. First, can you please tell me what pops up on the monitor when you try turning the PC on?"

"...The PC won't stay on. It instantly shuts down. Nothing shows up on the monitor. I am confident that the CPU i-"

"I see, sar. Can you please remove the ARE EH EM from the PC and put it in a different slot?"

"Ok. That did nothing. I am confident that the C-"

"Ok, sar. Please unplug the PE ES YOU from the motherboard and plug it back in?"

"Do you mean the 20 pin connector? That did nothing. I'm confident t-"

"I see, sar. The problem is with the ARE EH EM. We will send a technician to your workplace. He'll be there in 8 business days."

"...Why can't you send us a replacement? This workstation is under warranty and it'll get here fas-."

"I understand, sar. The technician will arrive in 10 business days."

"10? But you just sa-"

"Thank you for choosing Dell."

*CLICK*
this is just basic corpo jeet 101
sometimes when i would call cox because my internet was out there was a 2/3 chance i'd get some jeet who'd do basic bitch troubleshooting that i've already tried only to tell me the problem is i'm not giving cox enough money and try to upsell me a new plan. after that i learned to just hang up and try again until i get someone in the country that will actually send a technician out to fix shit. laqueefa is 1000x more competent than even the most brahmin jeet,
 
laqueefa is 1000x more competent than even the most brahmin jeet,
i hate to say this, but this statement is correct.

Only hiccup I ever had with laqueefa (so far) was with Verizon, where their computers were SO FUCKING SLOW, it took like 5-10 minutes for them to diagnose what the issue was with the internet I was troubleshooting for my parents because the computers were laggy/freezing on Verizon's end. On the plus side, she decided to give them a discount on their next bill that would last forever because they are "loyal customers". Otherwise when Verizon's computer are working, the help is snappy and quick.
 
Current client took on a new junior recently. She (genuine she) is eager, seems competent and is a decent problem solver based on interview, but very obviously uses an LLM to do the majority of her work. Most likely claude, based on the output. I've ended up passing a lot of her code that technically met the requirements, despite it being a massive blob of spaghetti under the hood, because our sales idiot sold a bunch of features that don't exist to a client and now we're under a stupidly tight deadline. I can feel the technical debt piling up. Fortunately I have an excuse to go in and refactor a bunch of it over the next few days so I can probably rescue some of the most egregious problems, but once this current rush is over with, I'm going to have words. The rush will never be over. I'm in hell. Save me.
 
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