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The issue isn't whether Steam is shit or not, it's whether Epic has anything worth uprooting the system for.
We all have Facebook, right? We use it to message grandma now and then. Now imagine if someone came around, going "This is like Facebook but better. Your data won't be sold and uh. That's it." How many do you think would change? You'd have to re-add every awkward classmate from 11 years ago or end up with an incomplete library of acquaintances. Nobody gives a shit about Facebook or social media of that caliber anymore, yet it has its uses.
Enter Epic. By proximity and ad campaigns alone, I've literally only heard of "we pay devs more" and a free game here and there; games I already own or that are $15 on Steam. I don't even know if it has a friends list. I don't know what it looks like. I've seen nothing of it outside "we pay devs more". Why the fuck should I as a consumer with +500 games on Steam and an inactive, yet complete list of my friends suddenly bother changing? A free game every 14 days that I won't get to keep? DotA? TF2? CSGO? Warframe?
It's just not a debate. There is nothing. Outside shilling for devs who already make their profits, there's nothing. The fact anyone even have the guts to bother defending Epic is honestly amazing. How anyone could care about a game launcher outside Steam and how integrated it is. It's honestly bordering on veganism in terms of good karma.
Let me make one thing clear. I am not defending Epic. I am indicting Steam. There is a severe difference. I won't use Epic until they prove themselves. I don't think anyone should.
People seem to have poor memories about how Steam was introduced to the market. I am opening up that wound for a reason. Steam was in a lot of ways too much like Epic is now. Steam is no saint. It gets rather grating seeing people talk about it in this way.
So far the only real concern besides protecting the review bomb, which I argue can/will be used by people you eventually won't like, is the one you brought up about friends lists and social features. Personally, I use discord. It could be me, but I don't use facebook. I have a fake facebook only for tracking people of interest. I clearly don't understand the value of putting too much of yourself out there with these types of apps. To me it is a bad idea. For most of my friends, it is the same thing. I would argue this is a more emotional response. You fear your social network going away instead of just seeing Steam as a marketplace. It seems to me a lot of people are upset that Steam is their favorite run-down shopping mall that is now dying, because the anchors are all leaving one by one. Of course, people are going to defend it, especially when the competition is so unknown and bare bones.
I think right now people need to stop being angry at Epic. They are unproven and still have a long way to go. They will either sink or swim. There are a lot of options outside of them. I bought the Division 2 off Uplay. I will probably buy The Outer Worlds off the Microsoft Store. I can't think of a single title they have exclusives on that I can't find somewhere else. This is very different from the days that Steam rose to dominance. Steam made themselves the only option back then.
The problem is Valve and Steam. Valve hasn't released any new substantial games in a long time. They have been riding on Steam's success and haven't had to improve it or develop games anymore. Steam made themselves vulnerable by being complacent and not investing in their core products. Where is Half-Life 3 or Portal 3? Instead, they invest money in VR and are now laying off those staffers.
https://www.pcgamer.com/valve-laid-...s-and-a-portion-of-its-contracts-in-february/
Steam allowed bad products to populate its roster, Epic didn't do this. Epic didn't make them abandon Half Life or Portal. Epic didn't allow their review system to be abused to the point it is almost a meme, Steam did. Epic didn't neglect its relationships with its 3rd party developer/publishers, Steam did.