Rising concerns about Google Stadia as I await its arrival
From the very first rumors of Google developing a gaming platform, I was hooked. Before there were official specs, screenshots, FTC filings, or any even an appearance at E3… I was all-in on whatever Google was cooking up. After a long wait to hear anything official, finally the first Stadia Connect went live on June 6, 2019, and I have to admit I was a bit blown away. What Google was claiming it could do was unlike any other gaming system. An all-cloud, hardware-less (except for a controller, of course), on-the-fly screen swapping experience that would push the industry in a new direction. I was sold. I was so in on what Google was coining “Stadia” that I rushed over to the Google Store and grabbed my place in line for the limited “Founder’s Edition”, with only the promise that the service would launch later in 2019.
In the very long five months since June 6, the
Google Stadia team has been dropping small details on what was to come. On August 19, 2019, the Stadia team cleared up some questions about what will be functional when Stadia gets released, how family accounts will work, how your friend pass will be delivered, and most importantly, gave us a first look at all the launch titles. The also gave us the launch date… November 19, 2019. Excitement level high.
In September 2019, I had Comcast come out to the house to make sure I was getting the high-speed internet I am paying for. I even dropped some dough to get WiFi hotspot extenders to put around the house. After all, now that I can swap my live game from the big screen to mobile, I wanted no restrictions to my capabilities. My cellphone contract was up for renewal in October, and
after SEVEN YEARS of sporting a Samsung Note device, I flipped to the Google Pixel 4 XL, knowing that the Pixel would be the only mobile device that can support Stadia at launch. I was prepping for the experience I have been looking forward to since June.
The day I am writing this post is November 19. My Founder’s Edition Stadia controller and Chromecast Ultra has been assigned a FedEx tracking number, left Carol Stream, Illinois at 6:23 AM today, and is due to arrive at my house tomorrow, November 20. I have read some of the initial reviews from the tech reviewers, and as always, I take them with a grain of salt. I trust Google, and I trust the Stadia team will make this a great product. I want to have faith, as I always have with Google, so in saying that, I hope things get better than…
WHAT I READ IN MY EMAIL LAST NIGHT.
Last night, just as I received the email that my bank account had been billed the $138,51 for the Founder’s Edition of Stadia and informing me that my controller was shipping, another email dropped in my inbox moments later. It was titled:
“Read This Before Playing Games on Stadia”
Reading that email sent dread running through my veins. It was basically Google Stadia’s recommendations for an ideal setup to play the new system. Let me tell you, it’s not ideal at all.
Here were some of the recommendations in the email:
1. “Connect the Google Chromecast Ultra to a router with an Ethernet cable. A wired connection between Chromecast and your router can make a big difference when playing games on your TV. If you don’t have that option, set up your wireless router in the same room as your Chromecast, but keep them at least a foot away from one another.”
Okay, first of all… connect the Chromecast to your router with an ETHERNET CABLE? Is this a joke? I don’t even own an ethernet cable. Last time I used an ethernet cable was like 2009. Oh, but don’t worry Bob, if you don’t have an ethernet cable, just make sure you have your Chromecast in the same room as your router. NO! My router is downstairs. My TV with the Chromecast is upstairs… WHERE I GAME! This was very disappointing to read, and told me that Google Stadia is not where Google wants it to be from a speed standpoint, even though they outlined in June the minimum wireless requirements, which I meet.
2. “For the best performance, don’t stream movies or music to other devices in other parts of the house while playing games on Stadia. It can slow things down.”
So if I want to game, I need to tell everyone else in the house to stop watching their stuff on Netflix or listening to Spotify? Really? Again, this goes to #1, internally at Google they are not there from a speed standpoint.
3. This one was not in the email, but showed up in the Stadia app last night when I was trying to set everything up to prepare for Wednesday night… you can’t use a Google Account to tie your Stadia to. You can only use a personal Google account.
So let me get this straight… I PAY MONTHLY to use premium Google services and use that Google account to make purchases in the Google Store, and load Google Play gift cards to, but now I have to use a completely separate account to play Stadia? Is the infrastructure that Google has built on the back-end that different for personal versus paid accounts? This is also an issue with Google Home and Google Assistant as well. Google Assistant STILL can’t tell me my calendar events each day because it can’t access a Google Account. If anything, paying customers should have first access to features like that, as well as be able to tie Stadia to their account. It gets worse… the Stadia app says that once you select an account to use for Stadia (a personal Google account), you cannot switch accounts later. So if Google does fix this issue, I still won’t be able to switch my Stadia account back to my professional Google account.
Reading that email last night was very disheartening. It was basically a “cover our ass” email from the Stadia team. I built my personal setup to play Stadia at launch and now I have to open up a free Google account and figure out how to play on devices that are centered around my professional account. On top of that, who know how my experience will be because I don’t want to plug my Chromecast into an ethernet port, or play in the basement. But now if I have a bad experience, they can reference the email as “we told you beforehand”.
But I also don’t want to have to return my Stadia either. So again, I have faith in Google - which is good and bad - so I will hold out hope that they are putting everything behind making this a success. There is A TON of money in gaming, and gamers will spend it. Google, get it right so that you can be the one we give money to for a great gaming experience.