Basic idea
We strive to provide honest service to our customers so that they can use our products and services with peace of mind, and we value their feedback and use it to improve our services.
On the other hand, the personality and safety of employees must not be threatened by customer harassment, such as behavior or requests from customers that go beyond what is considered normal by society.
We will respond firmly to such actions and aim to build healthy and sustainable relationships while respecting both our customers and employees.
Examples of customer harassment
- Persistent, repeated, or prolonged requests
- Excessive or unreasonable demands for compensation or apology
- Abusive language, threats, slander, etc
- Requests unrelated to goods or services
- Intimidating behavior and forced kneeling
- Discriminatory or sexual behavior
- Attacks and demands against individual employees
- Visiting our offices or related facilities without permission and requesting visits or assistance
Examples of customer harassment are not limited to these.
Our response
If customer harassment is identified, we may limit or discontinue customer service to protect employee safety.
Furthermore, if we deem it necessary, we will work with the police, lawyers, etc., to consider responses that include legal action and criminal proceedings.
Requests to Customers
To ensure that all customers can use our services with peace of mind and to protect a healthy working environment for our employees, we ask that you understand the contents of this basic policy.
