outright cutting of content geared towards the masses in favor of never upsetting the vocal minority that is the raiders.
TBH I don't think they ever mentally recovered from the community crashouts that happened when they cut DSR from 5.5 and delayed it by a full year, until 6.1.
But I also don't think they've done all that well by the raiders, in spite of the fact that everyone blames high end combat content for monopolizing dev attention. Job design is as phoned in as anything else has been, fight design (from what I've seen and heard of Heavyweight) is still pretty stagnant and basically consists of the same stuff as ever (stack, spread, light parties, clocks, raidwide to make sure healers are awake, the odd tankbuster) except faster, and it's not like we've really gotten more high end content at the expense of the normal content we're not getting either.
It's still one raid tier every 9 months, an EX per patch, and an ultimate at the start and maybe end of an expansion.
There was Chaotic Alliance Raid and Forked Tower I guess, but compare to ShB: by 5.4 we had all the same raid stuff (three raid tiers, one ultimate, 6 story EX fights and one "bonus" in MMEX/Windward Wilds) as well as the BSF duels and DRS, and all this on top of a
good Field Op zone, with more FATEs/CEs (BSF had 10 FATEs and 5 CEs per zone, for a total of 30+15, compare to OC having 11 FATEs + two bunny ones and 15 CEs), with
two large scale normal encounters (CLL and DRN). And they managed to make that happen in spite of the coof absolutely upending their entire workflow by forcing them to adapt their whole pipeline to WFH in the middle of 5.2, whereas they have no such excuse now.
I would also contend that the content they put out then was more interesting and innovative than anything I've seen that they farted out this expansion.