Hey everyone, it’s GimR from VGBC. I wanted to address some of the issues that occurred at Pound last weekend. First off, I would like to apologize for the amount of time it took to release this statement. Unfortunately, I caught COVID last weekend and have spent this time recovering. I do apologize for the delay and hope you understand. That being said, let's get to the issue at hand.
VGBootCamp is a grassroots organization that has helped grow and push this community to the next level for over 14 years. We have always had the vision that the Smash community is a place that everyone should feel welcome in, and I am sad to say that we did not live up to that vision this past weekend. We are deeply sorry for the hurt our missteps caused and we want to apologize to the attendees this negatively affected as well as the trans / LGBTQ+ community as a whole for letting you down. Actually, we want to do more than that: we want you to feel welcome and safe in this community. In order for there to be that kind of understanding we need to be transparent about the issues that occurred at Pound, why they happened, and what steps we are taking to fix them.
First of all, at multiple points over the weekend, commentators on VGBC 2 mistakenly misgendered players. This is not okay, and I want to assure you that had it been done intentionally, heads would have been rolling. We had 3 streams running at Pound and, as far as we’re aware, this issue only occurred on VGBC 2 (The Melee stream). As a matter of fact, when we were informed that this was happening we were confused because a pronoun list was provided to each stream’s production team in advance. They were told to cross check the list as a safety net and inform the commentators of the correct pronouns if a trans or non-binary person was playing on stream. This is done through a talk back system which allows the production team to communicate with commentators directly through their headphones (The viewers at home can’t hear it). The VGBC and VGBC 3 production teams actively implemented the list and used their talk back systems in accordance with our instructions. When we learned a player had been misgendered on VGBC 2 we immediately reached out to the production team. They got on top of it, but then it happened again a little while later. Unfortunately it turned out their talk back system wasn’t working properly so commentators couldn’t hear them. (After some trouble shooting things were eventually fixed). Although they made some mistakes, we hold the team in high regard and we know they’ll make sure it doesn’t happen again in future productions. With that being said, the final blame still falls on us. We didn’t have enough safeguards in place.
To stop this from happening again we’re going to add two more layers of protection to our process. We have heard a lot of suggestions over the past few days and we feel like the simplest and most immediate solution is to print out our pronoun list and give it to commentators to have in front of them. (In hindsight, this is pretty damn obvious and I’m honestly a little embarrassed the thought didn’t cross my mind in the first place). Secondly, we’re going to add it to the duties of our at home QC team to assist as well (They aid the onsite production teams by doing constant wellness checks on the stream quality, etc.) This will create a 3 check system, until we are able to develop something that’s even better.
The next thing I want to go over is our overlay systems. In full transparency, I have severe anxiety and the thought of production messing up pronouns on stream makes me feel incredibly nervous. It has attributed to me avoiding moving forward with implementing on-overlay pronouns in the past. I was afraid of a disaster. But, as we can all see, a disaster happened at Pound regardless. We want to support community members who want their pronouns displayed on stream and we’re starting conversations with the right people to figure out the best path to make this happen properly. That being said, we allow more independent tournament organizers to use our channel(s) than any org in the community (by a huge margin). These partnerships with independent event teams allow us to broadcast a wide variety of tournaments produced by many different people across the world. Resources vary from event to event and each tournament generally uses their own overlay system / production people. For example, a major may have a multi-person production team whereas a local could literally have one person running the entire stream. Each independent event has its own logistical hurdles and pitfalls meaning uniformity across all overlays at every event is pretty much impossible (especially when it comes to automation). This also means more mistakes are bound to happen. Logistically speaking, we cannot guarantee a roll out will be quick or that every event will implement it. It’s an unfortunate reality of the situation, and it’s the one thing we would appreciate you to be patient with us on! With that being said, we’ll be working on implementing this at future events that are produced in-house by our team.
Another issue that occurred at Pound on Saturday night was that messages with TransgenderPride emotes were being automatically deleted in VGBC2’s chat. This is especially egregious since it was something the chat was doing to fight off the toxicity - and our spam filters were essentially nullifying their efforts. We understand not only how this looks, but how it negatively affects our viewers ability to enjoy the stream only to see the chat filled with hate. This is not the culture we want to cultivate on our platform, and we want to specifically apologize to the people in the trans community who were affected by this negativity. I can only imagine the kind of pain you felt seeing the channel itself deleting messages supporting your existence.
I talked to our head mod and they found a problem with the ohbot settings on VGBC2. They discovered that VGBC2 was not synced with the macro settings that the rest of our channels are connected to (the issue has since been fixed). In the future, we will be creating a check-in system to ensure all of our channels’ settings are synced regularly to stop this from happening again. On top of this, we’ve also been looking into what we need to do to improve the in-chat experience. First and foremost, we clearly need better moderation and more moderators across the board. We’ve been adding more and more broadcast programming to our channels but have not been improving / bolstering our moderation team in the process. We have a meeting on Friday to get started on resolving everything mentioned above so we can start moving forward!
At the end of the day, these mistakes are ON US. These explanations are merely to inform the general public of what occurred because we want everyone to know that we stand for acceptance and not hate. It doesn’t make the mistakes okay, but we hope it makes you feel more welcome knowing they are not actions taken with any sort of malice.
I wanted to end all of this on a positive note. We believe in this community. We want this scene to be a truly great place that all can feel welcome and be a part of, and share the love of the game. If you ever feel like that isn’t what is happening we WANT you to call it out! Public discussion is important for improvements to be made and we understand that! As long as what is being critiqued is true, we want to hear it, and we want to be a force for this community to keep getting better. We are going 14 years strong and we still figure out ways to bring even more to the community - we are not resting on our laurels. On that note,
VGBootCamp’s DMs are always open. If you ever have any questions or concerns you can connect with us there and we’ll do our best to get back to ya! Thank you for taking the time to read. Appreciate it!
- GimR