A lot of gaming executives in the 90s and 2000s were hardcore into gaming. The guys at the heads of many offices were top ranked players in stuff like UT or Quake, Age of Empires, Starcraft. Or they had a background in playing a lot of tabletop RPGs or board games that could translate to making PC games. Or the executive producers at Japanese companies were known to frequent arcades and be extremely skilled in various fighting games. Some of the older members of Capcom and SEGA's fighting game teams were some of the best players alive at playing various fighting games. Bioware was one of those companies.
Look at Bioware's early history. They have teams of guys seasoned in tabletop RPGs and they are working with people like Brian Fargo and Chris Avellone and their engines are the basis for stuff like Planescape Torment. They are surrounded by the best talent. Then a private equity company, owned by the band U2, makes a deal with EA to purchase Bioware so that EA can absorb them. These EA executives have never played video games in their lives. They just want to take Bioware and streamline them and introduce stuff like day one DLC or on-disc DLC and so on. Now half of Bioware's profits are going into a private equity group to make members of U2 wealthier.
EA then slowly drives Bioware into the ground. To the point where the original company's leadership has all been replaced with people chosen by a private equity firm. I would doubt that anyone from the executive levels at EA or Elevation Partners ever played any video games in their lives. They basically turned Bioware into a money laundering or embezzlement operation for a group of private equity criminals.