What a complete fuckwit.
Yes, the consumer does get to say the person producing the crappy product did a crappy job.
Don't want criticism about your crappy work on social media? Then don't use your social media to broadcast your crappy work.
The fact of the matter is, that the video game industry is one of the few industries on the planet where it is somehow acceptable to sell a non functional or otherwise sub-par product to consumers and expect no backlash. Auto industry? Whenever Ford, Nissan, BMW, whoever fucks up consumers shit on them for doing so. Also, most consumers aren't retarded enough to buy a car sight un-seen. But ok, that's a 5 figure car, not a $50-70 video game, and that's fair. But what about groceries? Imagine if every time you went to the grocery store there was a 50-50 shot of the products you buy just being trash, rotten, unusable, etc? It would be completely unacceptable. Office supplies? No one would tolerate buying some printer paper and having to find out every third sheet needs to just be tossed in the trash straight out of the package. Books? No one would put up with pages being randomly upside down or backwards and just shrug it off as an acceptable quirk. This really carries over to just about anything. So why the fuck are video games special? They aren't.
"But art" fuck off. These are companies worth 9-10 figures throwing money at an army of retards to make shit products. EA, Ubisoft, Blizzard, etc. are not 3 nerds in a garage hoping to get their game included in a $2/floppy shareware bin at a retail store in 1987.
edit: He's also got some other shit behind his membership paywall. "Transparency doesn't build trust" excuse me? Obfuscating truth sure as fuck doesn't build it. "How is the games industry doing 5 years after covid?" it's been half a decade, covid isn't a fucking excuse anymore and hasn't been for years.