20:31
Tamino
about the "people who don't change" point, i think there's three cases. or maybe more than three, but here's the three i can think of:
1. the person is not changing because they're unimaginative.
2. the person was pretty good at being themselves already, and now just needs to make incremental improvements when they see opportunities, and that may come across as "5 mph."
3. the person has in mind changes they would like to make, but they're too depressed, and you could actually help enable that change by being there with them and helping to make the change be "fun" rather than a depression-fest.